Privacy Policy
Effective Date: May 27, 2026
NS Packaging (“Company”, “we”, “our”, or “us”) operates the NS Packaging CRM mobile application (“App”) and the web platform available at crm.nspackaging.in.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application and related services.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Account Information
When users log in to the App, we may collect:
- Name
- Email address
- Phone number
- User role and account details
- Company-related information
b. Business & CRM Data
The App may store and process:
- Customer information
- Leads and contacts
- Quotations and invoices
- Orders and project details
- Notes, comments, and attachments
- Internal business records
c. Device & Technical Information
We may automatically collect:
- Device model
- Operating system version
- IP address
- App version
- Crash logs and diagnostic information
- Usage analytics
d. Files & Media Access
If enabled by the user, the App may access:
- Camera for profile images or document uploads
- Storage/photos for attachments and files
The App only accesses such permissions when required for functionality.
2. How We Use Information
We use collected information to:
- Provide CRM services and account access
- Manage customers, orders, invoices, and business operations
- Improve app performance and security
- Provide customer support
- Fix bugs and technical issues
- Maintain service reliability
- Comply with legal obligations
3. Data Sharing & Disclosure
We do not sell personal information.
We may share data only in the following situations:
- With authorized employees or administrators of NS Packaging
- With trusted hosting or infrastructure providers
- When required by law or legal process
- To protect security, rights, or prevent fraud
4. Data Storage & Security
We implement commercially reasonable security measures to protect user information, including:
- Secure HTTPS connections
- Authentication and access controls
- Server-side security protections
- Restricted administrative access
However, no electronic transmission or storage system can be guaranteed 100% secure.
5. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes and enforce agreements
6. User Permissions
Depending on device features used, the App may request permissions such as:
| Permission | Purpose |
|---|---|
| Camera | Capture/upload images or documents |
| Storage/Photos | Upload files and attachments |
| Internet Access | Connect to CRM services |
Permissions are requested only when necessary for app functionality.
7. Third-Party Services
The App may use trusted third-party services for:
- Cloud hosting
- Analytics
- Crash reporting
- Push notifications
These services may process limited technical information required for operations.
8. Children's Privacy
The App is intended for business and professional use only and is not directed toward children under 13 years of age.
We do not knowingly collect information from children.
9. Your Rights
Depending on applicable laws, users may have rights to:
- Access their data
- Request correction of inaccurate data
- Request deletion of data
- Withdraw consent where applicable
Requests may be submitted using the contact details below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted at:
crm.nspackaging.in Privacy Policy Page
Continued use of the App after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact:
NS Packaging
Website: nspackaging.in
Email: inquiry@nspackaging.in